Privacy Policy

Introduction

ECIAIGroup is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website.

Data Collection

We collect personal data in the following ways:

1. 1. Information You Provide: We collect information you provide directly to us, such as when you create an account, fill out a form, apply for a loan, or contact us for support. This may include your name, email address, phone number, financial information, and other details necessary to provide our services.

   2. Automatic Information Collection: We may collect information automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

   3. Third-Party Sources: We may also receive information about you from third-party sources, such as credit reporting agencies, business partners, and public databases, as permitted by law.

Use of Personal Data

We use your personal data for the following purposes:

1. 1. Providing Services: To process your loan applications, manage your account, and deliver the financial services you request.

   2. Customer Support: To respond to your inquiries, provide customer support, and send you important information regarding your account or our services.

   3. Improving Services: To analyze and improve our services, website functionality, and overall customer experience.

   4. Marketing Communications: To send you promotional materials and updates about our services, provided you have given your consent to receive such communications.

   5. Compliance and Legal Obligations: To comply with legal requirements, prevent fraud, and ensure the security of our services and users.

Data Storage and Security

We take appropriate measures to ensure that your personal data is stored securely and protected against unauthorized access, loss, or misuse. These measures include:

1. 1. Encryption: We use encryption technologies to protect sensitive data during transmission and storage.

   2. Access Controls: We limit access to personal data to authorized employees and third parties who need it to perform their job functions.

   3. Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Sharing of Personal Data

We may share your personal data with third parties in the following circumstances:

1. 1. Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies.

   2. Legal Requirements: We may disclose your data if required by law, regulation, or legal process, or to protect the rights, property, or safety of ECIAIGroup, our customers, or others.

   3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the new owner as part of the business transaction.

Your Rights

You have the following rights regarding your personal data:

1. 1. Access: You have the right to request access to your personal data and obtain a copy of the information we hold about you.

   2. Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.

   3. Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer needed for the purposes it was collected.

   4. Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.

   5. Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request the transfer of your data to another controller.

   6. Objection: You have the right to object to the processing of your personal data for direct marketing purposes or for reasons related to your particular situation.

Managing Your Preferences

You can manage your preferences and opt-out of receiving marketing communications by following the unsubscribe instructions provided in the emails or by contacting us directly.

Cookies and Tracking Technologies

For information about how we use cookies and other tracking technologies, please refer to our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.